FAQ

Frequently Asked Questions

If I already own a pair of Blundstone boots, where do I find the size?
If you already own a pair of Blundstone boots, the size on the bottom of your boots represents the Australian size. This is the size you want to focus on when placing your order.

Are Blundstone boots waterproof?
The Blundstone Winter Thermal Series and Winter Thermal All-Terrian Series are 100% waterproof. This includes style #566, #584, #1478, #1477, #1391, #1392, #2242, #2250 and #2241. These styles feature waterproof leather uppers and elastics to protect from damp conditions. Winter boots should be maintained seasonally with a proper waterproofer.

All other Blundstone boots feature weatherproof leather. This means our leather is as water-resistant as any leather can be, while still allowing the foot to breathe. If properly cared for, they will prevent most water penetration, keeping your feet warm and dry. Blundstone’s unique construction with a limited number of seams means there are fewer places for water to get in.

What is SPS?
Blundstone's Shock Protection System (SPS) disperses shock at heel strike and reduces skeletal stress absorbing up to 90% of the impact as you walk.

Can I put a footbed in my Blundstone boots?
Yes, definitely! A few customers will find that the fit may be a bit loose, and a footbed helps provide a more snug fit. Footbeds also help insulate the body from winter elements. Blundstone boots are compatible with most custom orthotics.

Why do my boots leak?

No leather boots are 100% waterproof. To assist in making your boots water-resistant and pliable you should treat the leather with a suitable leather dressing such as a good quality Mink Oil or NikWax.

Will treating my boots change their colour and texture?
Most Blundstone boots are pre-treated, and as a result, we do not recommend treating them out of the box. Pre-treated leathers will not absorb any type of leather conditioning or treatment and as a result, they can do more harm than good by sitting on the surface of the boot and attracting dirt. The exception to this rule would be styles that are manufactured with Rustic Brown, Crazy Horse Brown or Rustic Black leathers. These leathers are treated in such a way to present a distressed appearance and as such do not carry the same pre-treatments as the finished/oiled leathers. You may treat these leathers (but do not have to) with a natural leather conditioner such as mink oil, Otter Wax or Blundstone Rustic Renovating Cream to provide additional weatherproofing and general leather conditioning; however, please note that some of the treatment methods can cause the Leathers to darken indefinitely. It is recommended to test on a small area before general use of the product to ensure you are satisfied with the results. PLEASE NOTE THAT TREATMENT APPLIED TO LEATHER MAY DARKEN THE COLOUR INDEFINITELY.

Treating or conditioning your Blundstone boots is recommended on a regular basis (every 3-6 months depending on use and wear); however, this is done at your own risk and with the understanding that different leathers react differently to various types of oils, conditioners, waxes and sprays, of which we have no control.

We recommended always testing a small, inconspicuous spot on your boots to ensure you are content with the appearance and results of the use of the conditioner that you choose. If you are ever in doubt of what product to use on your Blundstone boots, please consult your local Blundstone dealer or contact us directly.

Please note we cannot be held responsible for any claims, advice or suggestions given by our dealers.

For more information on treatment, please visit our Product Care page.

What if your boots don't fit properly?
If your boots are too tight across the instep you can take them back to the store that you purchased them from or take them to a Cobbler to have them professionally stretched. Here's a list of professional cobblers you can contact for boot stretching, elastic repair, pull tab stitching.

Broadway Shoes - Saskatoon, SK
John's Shoe Repair - Toronto, ON
Quick Cobbler - Vancouver, BC
Vince DeVito’s Shoes and Orthotics - Nelson, BC

What should I do if I've worn through the sole?
Once you've worn through the outsole of your boots it's time to replace them. Blundstone outsoles can't be repaired.

What if I need to update my shipping address or make changes to my Order? 
Sign into your online account and visit Order History to make edits to your shipping address or order.  We do endeavour to get you your order as quickly as possible and your order may already have been processed. If this is the case, you will not be able to make edits. Please visit the Returns & Exchanges page upon receipt of your order should you wish to make a change.

Blundstone Canada does not offer price matching on sale items.

What is a pre-order?
Blundstone may offer a pre-order option on select new products to celebrate new styles. If an item is available for pre-order, you’ll see a “PRE-ORDER” button on the product page. To pre-order, simply click the button, and we’ll guide you through the process to secure the product and place your order. Please note, just adding items to your cart does not reserve them. You need to finish the checkout process to confirm your pre-order.

When will I be charged for my pre-order?
We'll ask for your payment information during checkout, but we won’t charge you until the order ships.

When will I receive my pre-order?
We’ll list an estimated shipping date beneath the “PRE-ORDER” button, and we'll send you a shipping confirmation email when the order ships.

How can I see what’s available for pre-order?
The easiest way to get comfortable is to sign up to receive the Blundstone email newsletter, where we’ll announce new styles and arrivals. You can also follow us on social to stay up-to-date on back-in-stock and new products.

Where can I view my pre-order(s)?
After you place a pre-order, you can view it and any previous orders on your My Account page.