Returns & Exchanges

Need to exchange or return your boots?

No Problem.

You may exchange or return your online purchase for size, fit, or style reasons within 45 days of date of purchase, provided it has not been worn, damaged, treated with any kind of protectant, polish or conditioner, washed or altered.

We will provide a prepaid shipping label for your return at a cost of $10 this is deducted off your refund during processing.

Returning your online purchase is easy, but first, please try your item on in your home until you are satisfied that it is the correct size of boot for you. If you are unsure whether you have the correct size, please contact us. Depending on the style you have ordered, we may be able to assist you in the proper fitting and expectations of fit before you send back a pair of boots that may be right for you.

For sizing information, please see our sizing charts here.

Please note that sale or discontinued items are final sale, no exceptions.

Return Process
To return the boots here’s what you need to do:

STEP 1: Put unworn boots in the original Blundstone box and place in a cardboard carton (you could use the one the boots came in). Keep a copy of the packing slip for your records. The order number is your reference if you need to contact our customer service.

STEP 2: Please complete all the steps in the return portal. The return form must be included in your return shipment back to Blundstone. 

Please do not tape up the Blundstone shoe box and return it as the shipping box – use the box that the boots shipped in or something similar. Failure to do this may result in our being unable to issue a refund or exchange. Once we have received and inspected your return, we will process the refund for the value of the product[s] purchased onto your original method of payment.

For exchanges, returns will be processed as per the instructions you have included.

We will provide a prepaid shipping label for your return at a cost of $10 this is deducted off your refund during processing.

We’ll do everything we can to process your return as quickly as possible. Credits will be applied to your original form of payment, in the amount of the purchase price plus applicable taxes. Processing times vary by season.

When will you receive your refund?
You will receive a full refund to your credit card within 5 business days of your boots being received at our warehouse.

In Store Purchase

We do not exchange or provide credit for product purchased from any of our dealers. Please return these items to their original place of purchase.

Need to warranty your boots?
If you believe there is a fault with your boots then please go to our warranty page for information on what to do or contact our warranty department at (844) 426-4228.

 

Sale, Discontinued and Sample Items

These items are all final sale, no exceptions.

Do you still need to exchange or return your boots?
You may send back your new, unworn product in its original box to our mail order department and we will ship your requested items back or apply the necessary refund based on your instructions. We do not offer exchanges or refunds on footwear worn outside.

We cannot guarantee that all sizes and styles will be available for exchange. All exchanges are dealt with on a first come, first service basis. To ensure that you get your desired style and size as quickly as possible, we recommend placing a new order and sending your boots back to us for a refund.

When will my return be processed?
Once we have received and inspected your return, we will process the refund for the value of the product[s] purchased onto your original method of payment.

For exchanges, returns will be processed as per the instructions you have included.

Please note that we do not refund the cost of shipping.

We’ll do everything we can to process your return as quickly as possible. Credits will be applied to your original form of payment, in the amount of the purchase price plus applicable taxes. Processing times vary by season.

What do I include?
With your return, please include the RMA provided by our Return Portal.

We will not accept C.O.D. parcels – these will be refused and returned to sender.

Once we have received and inspected your return, we will process the refund for the value of the product[s] purchased onto your original method of payment.

For exchanges, returns will be processed as per the instructions you have included.

We will provide a prepaid shipping label for your return at a cost of $10 this is deducted off your refund during processing.

We’ll do everything we can to process your return as quickly as possible. Credits will be applied to your original form of payment, in the amount of the purchase price plus applicable taxes. Processing times vary by season.

Remember:

You have 45 days from date of purchase to initiate a return.

Items purchased online at www.blundstone.ca cannot be returned at any of our dealers. They must be returned directly to us as outlined above. We only accept returns for items purchased at www.blundstone.ca. All items must be received in their original, unworn condition and must include all original packaging or they will be refused. A refund will be issued for the purchase price to the credit card that you used to make the purchase within 5 business days. If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.

Want to talk?
Our toll-free number is 1-844-427-4060 or please email us at service@blundstone.ca

We are available between Monday to Friday 8:30 am and 5:00 pm EST.